Technology Systems Officer

Details

• Position
  Technology Executive
• Start Date
  Jan 23, 2025
• Location
  St Thomas, St. Thomas, USVI (Travel Required)
• Rate
  This is a paid position. Rate is $69,000 per year

Job Description

Virgin Islands Public Broadcasting System
Technology Systems Officer
Full-time/Exempt
St. Thomas, U.S. Virgin Islands

The Virgin Islands Public Broadcasting System is in search of a candidate to fill our Technology Systems Officer position. The successful candidate will be responsible for providing software and network support, technical assistance, training, and troubleshooting in a network computer environment and to assist in the management of a complex multi-site network infrastructure.

Duties and Responsibilities:
• Formulates technology related Standard Operating Procedures and notifications to staff;
• Advises management of changes and trends in computer technology as it relates to software, hardware, viruses, and networking;
• Performs set-up, installation and deployment of broadcast servers, hardware, and software;
• Configures and sets up servers to work with various programs;
• Installs, configures, maintains, and troubleshoots on a wide range of software;
• Performs hardware/software upgrades on existing computer equipment and assists in the planning for future needs;
• Assists in generating and organizing technical documentation to support broadcast and non-broadcast content as required for operations;
• Monitor network and system activity for signs of security breaches;
• Conduct security audits and risk assessments;
• Analyze security data to identify potential vulnerabilities and threats;
• Implement and manage security tools and technologies, such as firewalls and intrusion detection systems;
• Respond to and mitigate security incidents;
• Stay informed about emerging cybersecurity threats and industry best practices;
• Collaborate with other IT professionals to ensure the organization's security posture remains strong;
• Assists in developing and implementing preventive maintenance, maintain security policies and diagnostic solutions, techniques and procedures;
• Installs, troubleshoots, repairs, maintains, and performs routine and preventive testing activities on various computer equipment, programs, network systems, peripherals, and data communication;
• Uses electronic test equipment to troubleshoot equipment malfunctions;
• Investigates error messages and determines resolution, to include reinstalling programs or replacing files that are causing errors;
• Educate staff on security awareness and best practices.
• Provides training for users on system startup procedures and offers guidance on software program usage, ranging from basic to advanced, including the Microsoft Office Suite;
• Ensures server and network user backups are performed on a regular basis;
• Maintains computer network documentation and updates computer maintenance manuals;
• Ensures IT Systems are in compliance with Disaster Plan;
• Develops and maintains software and hardware inventory and tracking systems;
• Provides software support and technical assistance to users, responds to user requests for service in a timely manner, and determines nature and extent of support needed;
• Guides departments in their selection of IT related purchases; contacts software vendors, obtains specifications, pricing, and other purchase related information;
• Updates and uploads information, forms, and documents to the System’s website;
• Maintains sensitive information in a strict confidential manner.
• Performs any other related duties as assigned.

Qualifications:
• Any combination of a bachelor’s degree in computer science, or an Information Technology related discipline, or a related certificate from a technical school;
• Five to seven years of field experience utilizing skill sets to support the day-to-day operations of a live production facility creating content for broadcast, digital, and emerging distributors. In addition, working with local and wide area networks (servers, switches, routers, and operating systems), IT Media/Broadcasting experience is preferred;
• In lieu of a degree, 10 years of field experience working with local and wide area networks (servers, switches, routers, and operating systems); or the combination of education and experience that enables performance of all aspects of the position.
• Must possess a high level of communication and IT framework skills as well as knowledge and experience specific to broadcast operations supporting complex video/audio/data processing, transmission, networking, and IT based broadcast systems.
• Demonstrates in depth knowledge of IT networking technologies including firewalls, routers, switches, MPLS/T1 circuits, VPN tunnels, VLANS, etc.;
• Must have fundamental level knowledge related to broadcast content reception, creation and transmission systems, hardware, software and related industry standards.

Interested applicants should submit a cover letter, resume, and three (3) professional letters of recommendation via email to: ProductionBeast | Film and TV Production Jobs

Director of Human Resources
Virgin Islands Public Broadcasting System
P.O. Box 7879
St. Thomas, VI 00801

Visit our website at: http://www.wtjx.org/employment

Application Deadline: Open until filled

Virgin Islands Public Broadcasting System is an Equal Opportunity Employer