Customer Service Representative

Details

• Position
  Customer Success Manager
• Start Date
  Nov 05, 2025 — Jan 22, 2026
• Location
  Miami, FL, USA
• Rate
  This is a paid position. Rate is 600$/day

Job Description

Key Responsibilities:

- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Provide accurate information about products, services, or company policies.
- Handle and resolve customer complaints in a professional and efficient manner.
- Record customer interactions and feedback in the CRM system.
- Collaborate with other departments (sales, logistics, technical support) to ensure timely issue resolution.
- Follow up with customers to ensure their satisfaction and maintain long-term relationships.
- Suggest process improvements based on customer feedback and common issues.
* You need : Patience, empathy, and a positive attitude. In my company, they are all Drift Hunters (https://drift-hunters.io), so you should master this.