Customer Service Representative

Details

• Position
  Co-Executive Producer
• Start Date
  Mar 12, 2026 — Mar 31, 2026
• Location
  Union Square, Manhattan, New York, NY, USA
• Rate
  This is a paid position. Rate is 20000

Job Description

Top Connect Solutions is a growing customer support and digital service company that helps businesses across the United States provide high-quality customer experiences. Our team focuses on delivering fast, friendly, and reliable support to customers through multiple communication channels. As we continue to expand, we are looking for motivated individuals who enjoy helping people and solving problems.

Job Description:
We are currently seeking a Customer Service Representative to join our team in New York. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is patient, professional, and comfortable communicating with customers through phone, email, and live chat.

Key Responsibilities:
Provide friendly and professional customer support via phone, email, and chat
Answer customer questions regarding products, services, and orders
Resolve customer issues efficiently and escalate complex cases when necessary
Maintain accurate records of customer interactions in the system
Follow company policies and customer service procedures
Work collaboratively with team members to improve service quality

Requirements:
High school diploma or equivalent required; associate or bachelor’s degree preferred
Previous experience in customer service or call center support is a plus
Strong communication and interpersonal skills
Basic computer skills and ability to learn new software quickly
Ability to remain calm and professional when handling difficult situations
Availability to work flexible shifts, including occasional weekends

Benefits:
Competitive hourly pay
Paid training and professional development opportunities
Health, dental, and vision insurance
Paid time off and holiday leave
Supportive and friendly team environment
Career growth opportunities within the company

How to Apply:
Interested candidates are encouraged to submit their resume and a short cover letter explaining their interest in the role. Qualified applicants will be contacted for an interview. dashmetry