Customer Service Representative

Details

• Position
  Executive Producer
• Start Date
  Nov 11, 2025 — Nov 30, 2025
• Location
  Singapore
• Rate
  This is a paid position.

Job Description

Location: Los Angeles, CA (On-site / Hybrid)
Employment Type: Full-Time

About Us:

We are a customer-focused company based in Los Angeles, California, providing high-quality products and outstanding support services across the U.S. Our mission is to create exceptional customer experiences through empathy, efficiency, and innovation. As we continue to grow, we are seeking a dedicated Customer Service Representative to join our friendly and professional team.

Job Overview:

The Customer Service Representative will act as the primary point of contact for customers, handling inquiries, solving problems, and ensuring each client receives exceptional service. The ideal candidate is patient, detail-oriented, and thrives in a fast-paced environment where communication and teamwork are key.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and live chat.

Resolve customer issues efficiently while maintaining a positive, empathetic, and professional attitude.

Process orders, returns, and exchanges accurately within the company’s CRM system.

Maintain up-to-date knowledge of company products, services, and policies.

Collaborate with other departments (sales, logistics, and technical teams) to ensure customer satisfaction.

Identify and report recurring issues or feedback that can improve the overall customer experience.

Document all interactions and resolutions in the customer support system.

Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rate.

Qualifications:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience: 1–2 years of customer service experience (in retail, e-commerce, or call center environment preferred).

Strong communication skills—both verbal and written.

Excellent problem-solving abilities and attention to detail.

Proficient in Microsoft Office and customer relationship management (CRM) tools such as Zendesk, Salesforce, or HubSpot.

Ability to multitask, prioritize, and manage time effectively.

Positive attitude and strong interpersonal skills.

Fluent in English (bilingual abilities are a plus).

What We Offer:

Competitive salary: $40,000 – $55,000 per year depending on experience.

Health, dental, and vision insurance.

Paid vacation, holidays, and sick leave.

401(k) retirement plan with company match.

Paid training and continuous professional development opportunities.

A friendly, inclusive, and team-oriented work environment.

Work Schedule:

Monday to Friday, 9:00 AM – 5:00 PM (some weekend shifts may be required).

Hybrid schedule available after training period.

How to Apply:

Interested candidates are encouraged to send their resume and a brief cover letter to hr@ragdoll hit.com
with the subject line: “Customer Service Representative – Your Name.”